Orders are processed during business hours and shipped as soon as possible. I use tracked, DHL shipping on all orders. Once your order is shipped I estimate you’ll receive your order within 5-7 business days of its ship date. You will also receive a shipment confirmation email, this will contain a tracking number which can be used to track the journey of your purchase.

I do not ship to PO boxes, DPO addresses or parcel lockers.

Please note international shipping from Vietnam can sometimes face difficulties out of my control and there may be delays on occasion on your shipping times.

If you have any questions please feel free to reach me on hello@tessjean.com

FREE shipping for all orders within Vietnam.

Once your order has been dispatched you will be provided with the delivery service information and tracking number.

Currently I ship to these countries; 

Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Brunei, Bulgaria, Cambodia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Korea, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Monaco, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.K, U.S.A, Vatican City.

Rest of the world: Please contact me if you would like to order.

Shipping costs are as follows;

Base rate (most countries): $40 NZD

Exceptions:

Vietnam - FREE

$30 NZD

Malaysia, Singapore, Brunei, Hong Kong, Indonesia, Korea, Macau, Philippines,
Taiwan, Thailand

$60 NZD

Bangladesh, Bhutan, Cambodia, Laos, Myanmar, Nepal, Pakistan, Sri Lanka, USA

$80 NZD

Argentina, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica,
Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay,
Peru, Uruguay

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to the country you’re shipping to. These charges depend on the country's customs policies and vary from country to country.

The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees. I recommend you contact your local customs office for further information if you are not sure.