I am based in Ho Chi Minh City, Vietnam where I work out of my small studio space to design and sew garments. Your orders are shipped directly from Vietnam.

Vietnam orders are FREE shipping.

Singapore, Malaysia, Hong Kong, Indonesia, South Korea, Philippines, Taiwan, Thailand, China, Japan, Brunei, Macau $20 NZD

USA $50 NZD

Canada & Mexico $80 NZD

All other countries, $35 NZD

Currently I ship to these countries; 

Singapore, Malaysia, Hong Kong, Indonesia, South Korea, Philippines, Taiwan, Thailand, USA, Mexico, Canada, Austria, Finland, Ireland, Poland, Portugal, Turkey, Belgium, Czech Rep, Denmark, France, Germany, Italy, Netherlands, Sweden, New Zealand, Australia, China, Japan, Brunei, Macau.

If you are unsure if I ship to your country, please contact me at hello@tessjean.com

INTERNATIONAL: I use a freight forwarding company who deliver orders using courier companies such as DHL and UPS.

VIETNAM: I use a local delivery company.

International orders will be delivered within 3-7 business days of its ship date. 

Local Vietnam orders will be delivered within 1-5 days of its ship date.

Please allow 48 hours for your order to be processed and note that I do not ship to PO boxes, DPO addresses or parcel lockers.

Of course! Once your order has been dispatched you will receive a tracking number via email. Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately.

I'm sorry, I can not ship to PO Box or hotel addresses.

Yes, I recommend that you provide me with an address where someone will be available to sign for the delivery for peace of mind. If nobody is home when delivery is attempted a "Card to Call" will be left. You can then arrange for re-delivery or collection.

Yes you will. The return shipping method and cost is the responsibility of the customer. I encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by TESS JEAN.

Item/s marked as “Final Sale” during a sales period have a strict no returns or refunds policy. Returns will not be accepted by TESS JEAN. Only faulty items can be returned.

An item is deemed as faulty if it is received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. Please note sometimes damage may occur to the gift box during shipping, I do not deem this as a fault to your item/s. 

If you have received a faulty item I am very sorry. Please email your order number, images of the fault and a small description to hello@tessjean.com so I can assist you.

At this time I do not offer returns and refunds on any sale items unless the item is deemed faulty.

Customers who have used our Welcome 10% Off Sign Up Offer can return for a refund.

You may be required to pay customs and duties that are charged on delivery to your country. These charges depend on your country's import legislation and are not covered by Tess Jean. I recommend contacting your local custom office for further information.

Sorry I can't offer exchanges due to the limited nature of my pieces. If you would like a different size or item, I recommend that you purchase the new item and follow the returns process for a refund.

Some of my styles are made in limited quantities. Purchasing an item for pre-order secures your item, ensuring you won’t miss out if the style or size is no longer available. 

Pre-orders are pieces that I sew to order. Once your order has been made it will be shipped to you.

Because I need to cut and make your item/s for you, there is a wait time on pre-orders. Estimated delivery time is in the product description on the product page.

Items ordered on Pre Order are considered as sold and a “pre-order” order cannot be canceled. If you have made a mistake ordering please email me straight away at hello@tessjean.com

No sorry, I am just a small business selling online.

Due to the limited availability of my pieces, unfortunately some styles sell out fast. If the item is listed as “sold out” please contact me as I may be able to make more.

No sorry I do not offer gift vouchers at this stage.

Please go to the footer of my website and fill in your email address. You will be sent an email with your unique discount code. The Welcome 10% Off Sign Up offer may be used to purchase any full-priced items. The offer will only be sent out to customers who are signing up for the first time.

No, sorry you can’t. These offers cannot be used with any other sale promotion or discount codes. You can only use it to purchase full priced items. 

After you have added all the items to your cart, please select PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order and cannot be used with any other sale promotion or discount codes.