customer care

FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU BASED
WHAT ARE THE SHIPPING COSTS?
WHERE DO YOU DELIVER?
HOW DO DELIVERIES GET TO ME?
WHAT ARE THE DELIVERY TIMES FOR ORDERS?
CAN I TRACK THE STATUS OF MY DELIVERY?
CAN I SHIP TO A PO BOX NUMBER OR HOTEL?
WILL I HAVE TO SIGN FOR MY ORDER?
IF I WANT TO RETURN AN ITEM WILL I HAVE TO PAY FOR SHIPPING?
WHAT DOES FINAL SALE MEAN - CAN I RETURN MY ITEM?
CAN I RETURN SALE ITEMS?
WILL I HAVE TO PAY CUSTOMS AND DUTY TAXES?
CAN I EXCHANGE AN ITEM?
WHAT HAPPENS WHEN I BUY A PRE-ORDER ITEM?
WHEN WILL I RECEIVE MY PRE-ORDER ITEM?
CAN I CANCEL A PRE-ORDER ITEM?
DO YOU HAVE A STORE WHERE I CAN TRY ON TESS JEAN?
A STYLE HAS SOLD OUT, WILL YOU BE MAKING MORE?
DO YOU OFFER GIFT VOUCHERS?
HOW TO I GET THE WELCOME 10% OFF SIGN UP OFFER?
CAN I USE MY PROMO CODE ON SALE ITEMS?
HOW CAN I USE MY PROMO CODE/ CREDIT NOTE?

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